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Tenuta Venterra - produzione olio extra vergine di oliva

Payments, shipping, returns

The customer who wishes to purchase such products must show will through a request made directly on the site, in the section named Cart specially dedicated, where, following the procedures indicated, send your order to purchase and will pay.

The payment due from the moment order. The customer undertakes to pay the agreed price for the ordered product on the site (prices of goods and transport) through the available payment methods.

The customer grants Held Antonella Venterra Ferrara to dispose of any permission to use your payment instrument indicated when ordering. The products shall remain the property of Antonella Ferrara until payment of the purchase price and expenses by the customer. In case of non-receipt of payment from Estate Venterra of Antonella Ferrara, reserves the right to cancel the order. The customer can make payment according to your choices in the final stage of the process of purchase.

The payment subject to the following conditions: the Customer will have to transfer total amount to a bank account held by Antonella Venterra tight Ferrara (the coordinates are included at closure of order). The customer will have to email (or via the contact page) evidence of payment-eg. number of CRO-number d order, name and surname of the person making order, within 2 working days (4 days if made from the date on which the foreign Client receive confirmation email order. Vain course this term, l order is automatically cancelled understand and wont be escaped, without the need of any communication from sealing Antonella Venterra Ferrara.

All expenses and bank charges are borne by the customer. Antonella Venterra seal Ferrara reserves the right to demand payment if integration amount entered does not match with the final amount order. Your order will be shipped to the customer as soon as in stock and as soon as the Bank avr reached the bank account held by Antonella Venterra tight Ferrara. In case of payment by credit card, Antonella Venterra Seal Ferrara reserves the right to request l 24 hours, send, within breaks and the copy of the document confirming identity actual card retained by used, it being understood that, in the absence of enter requested, Antonella Venterra Seal will refuse to pay and erase Ferrara order.

The payment details will be processed through a secure server-to-server connection by using the Secure Sockets Layer (SSL) Protocol. This system takes care of encrypting the information you type in order to make impossible their interception by external users. Such details will not be used by Antonella Venterra Ferrara Seal except for performing the procedures of purchase or issuing refunds in the case of any product returns as a result of exercising the right of withdrawal of the Customer, or where it is necessary to prevent or report to police of fraud on Tenuta Antonella Venterra Ferrara.

The personal information you provide may be disclosed to a credit institution or to an anti-fraud agency which can keep records of such information. At the time of transmission of order not charged to the credit card used by the customer for payment. Charge made only after: 1) you verify the data of the credit card used by the customer for payment; 2) the company credit card used by user avr released authorization.

The goods send estate Antonella Venterra Ferrara only after receiving payment. The customer can pay for her purchases on via PayPal, only if indicated during the last phase of purchase. The cash payment is made on delivery. The service operating only for Italy. If the shipment of your order, with payment on delivery mode does not succeed, for reasons attributable to the customer, Antonella Venterra Seal Ferrara reserves the right not to proceed with a further, and any order, having the same mode of payment. In order to access the mode of payment on delivery, the customer must hold a bank account or post office giro account, to issue refunds in the case of any product returns, following the exercising the right of withdrawal.


The shipping costs are charged to the customer and will still be reported before the conclusion of the purchase, after entering the delivery address. The order will be executed within the terms specified on the site and upon acceptance of the order by Tenuta Venterra di Antonella Ferrara and in any case within 30 days following the confirmation of the order subject to the availability of the ordered product and unless specific agreement between the parties .
Delivery times may vary, depending on the availability of the products and the choice of payment method by the Customer, as established by the art. 7 of these Conditions. The delivery times indicated are merely indicative and are in no way binding.
Tenuta Venterra di Antonella Ferrara invites the Customer to check the product data sheets for information on average times of availability and eventually to contact the Customer Assistance service before the purchase, if the delivery times are decisive for the purchase decision.
Production times are a forecast based on work experience and collaboration with our suppliers. Delivery times are dependent on the manufacturing policies of the manufacturer. Tenuta Venterra by Antonella Ferrara urges its suppliers and forwarding agents to respect the average production and delivery times. While guaranteeing the utmost commitment to our collaborators, Tenuta Venterra di Antonella Ferrara is not responsible for any failure by one of the two parties. Deliveries close to the holiday periods could be delayed due to contingencies and to the closing days of the period, a delay in production or delivery prior to the festive closing of the manufacturing companies and transport companies, could cause the postponement of delivery of a few weeks. Deliveries are made by specialized logistics partners, at street level (no delivery to the floor). Expenses related to the possible use of elevators are charged to the Customer. The customer must indicate in the order if there are situations of hardship to arrive at the place of delivery such as ZTL area, narrow streets, pedestrian areas etc. All costs for any additional services, such as renting smaller vehicles, porterage etc. are charged to the Customer. Tenuta Venterra di Antonella Ferrara is not responsible for any delays attributable to the shipping company. For each order, the customer will be informed about the progress of the same: in the management and shipping phase. Tenuta Venterra di Antonella Ferrara will provide the Customer with the Tracking Number and all the details to monitor the status of the shipment. Upon receipt of the order, the Customer must check that the number of packages indicated on the waybill is actually the one delivered. Furthermore, the Customer must check the conformity of the products delivered to those ordered and in particular the integrity and the absence of external defects. Only once this verification has been carried out, will the Customer have to sign the delivery note, after which it will not be able to make any objection regarding the external characteristics of what was delivered to him in relation to the order placed. Any disputes must be reported to the courier, indicating on the waybill that the customer must sign for collection, the words "accepted subject to control" specifying the reasons, otherwise the package is considered delivered correctly.

In case of non-delivery of the purchase order, made with payment methods other than cash on delivery and in the absence of the recipient at the specified address, the courier in charge will leave a postcard to certify the delivery attempt.
After two unsuccessful delivery attempts, the package will be in stock.
In the event of non-delivery of the shipment, the next day the contracted shipping company will automatically send to Tenuta Venterra di Antonella Ferrara the file for opening the inventory file, which shows the reason for the non-delivery.
Also the Customer has the possibility to view the file of practice opening of stock and the status of his order directly on the control panel of his personal profile. The storage costs are charged to the customer. Tenuta Venterra di Antonella Ferrara will contact the customer in order to release the stock and ensure that delivery is made as soon as possible. In the absence of instructions from the Customer and after 3 (three) working days from the opening of the storage procedure, the purchased product will be returned to Antonella Ferrara's Tenuta Venterra. After ten working days from the date on which the product was returned to Tenuta Venterra di Antonella Ferrara, and in the absence of a provision by the Customer, the contract will be terminated and the purchase order will be terminated.